Ordering terms

Sending a form or WhatsApp message is a request, not an automatic confirmation. We will confirm availability, the final price, collection or delivery details, and any agreed presentation or customisation with you.

Please check the confirmed item names, quantities, date, and contact details before paying.

Your order is secured only when the requested advance payment has been received by the stated due date. If payment is late, we may need to release the baking slot.

We will send payment details only after confirming availability with you.

Tell us as soon as possible if you need to change or cancel. We will always try to help before ingredients are purchased or preparation begins.

Because food is made specifically for your order and may be perishable, payments can become non-refundable once purchasing or preparation has started. If we cannot fulfil a confirmed order, we will offer a suitable alternative or refund the amount paid.

You must tell us about allergies before confirming your order. Written allergen information is shown with each menu item and can also be confirmed with you directly.

All products are prepared in a home kitchen where gluten, milk, eggs, nuts, sesame, soya, and other common allergens are handled. We cannot guarantee an allergen-free environment.

Arrive within the confirmed collection window or tell us if somebody else is collecting for you. Local delivery is subject to route, date, and availability, and any delivery charge will be confirmed before payment.

Responsibility for safe transport and storage passes to you or your nominated collector when the order is handed over.

Follow the storage guidance provided with your order and refrigerate milk cakes or cream-based items promptly. Quality can be affected if food is left in a warm vehicle or stored incorrectly.

Contact us promptly if something is not as agreed so we can understand and address the issue.